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Home › Guides › My payments stopped
My payments stopped

How do I get a peptide merchant account approved?

⚡ Short answer

Make your website look exactly like the business you describe: research-use wording, no health or dosing claims, clear policies, real contact details and certificates of analysis. Approval is always the processor's decision.

2 min readUpdated 21 Oct 2026Not legal advice
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In this guide

  1. 01Website checklist
  2. 02Paperwork to have ready
  3. 03What gets accounts declined
STEP 1

Website checklist

Research-use-only wording on every product and in the footer.
No health, dosing, weight-loss or body-composition claims.
An age check before the shop opens.
Clear terms, refund policy, shipping policy and privacy policy.
A real business name, address and contact email.
Certificates of analysis linked from each tested product.
STEP 2

Paperwork to have ready

Company registration and director ID.
Bank statements.
Supplier invoices and certificates of analysis.
Previous processing statements, if you have them.
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STEP 3

What gets accounts declined

Mixed messages: a "research only" label next to dosing guides, reviews describing personal use, or kits sold with syringes and bacteriostatic water.

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BIGR Impact Media builds stores for peptide and high-risk supplement brands, moving you off Shopify overnight. Visit BIGR Impact Media →

  • Moved off Shopify without losing customers or rankings
  • Gateways that accept this sector, plus a backup
  • Certificate cards on every tested product
  • Buy-more tiers that lift basket size
  • Pages 5× lighter than a typical theme
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Keep reading Related guides

My payments stoppedWhich payment processors accept peptides in the UK?Specialist high-risk processors and brokers accept research peptides in the UK, usually with higher fees and a rolling reserve. Mainstream ones like Stripe, Shopify Payments and WooPayments do not.Read →Buyers don't trust us yetHow should I show a certificate of analysis on my product page?Show a short certificate card on the product page itself: compound, batch number, purity, lab name and test date, with a link to the original report. Do not hide it in a PDF.Read →My payments stoppedDoes Stripe allow supplements and peptides?No. Stripe restricts peptides, research chemicals and many supplements, and because Shopify Payments and WooPayments run on Stripe, they say no too. You need a processor that accepts the sector, and we know the ones that do.Read →Shopify shut me downCan you sell peptides on Shopify?Not safely. Shopify's rules restrict peptides and research products, Shopify Payments will not process them, and stores are being suspended even with "research use only" labels.Read →Shopify shut me downShopify suspended my peptide store. What should I do?Export everything you still can, tell your customers, and move to a platform where you choose the payment gateway. Do not open a new Shopify store with the same products.Read →My payments stoppedWhy did Shopify Payments stop processing my supplement sales?Because Shopify Payments runs on Stripe, and Stripe restricts many supplements, all peptides and research chemicals. When a review flags your products, payments are paused or closed.Read →Shopify shut me downHow do I move a peptide store from Shopify to WooCommerce?Export your products, customers and orders, import them into WooCommerce, redirect every old URL, connect a gateway that accepts the sector, then switch the domain overnight.Read →Which platform now?What is the best e-commerce platform for peptides?For most peptide brands, WooCommerce with a custom theme. You choose your own payment gateway, own your data, and avoid platform-level bans. A fully custom build suits brands with unusual needs.Read →Shopify shut me downCan I move my Shopify subscribers to a new store?You can move the subscribers, but not their saved cards. Shop Pay billing details stay with Shopify, so each subscriber has to add their card once on the new store.Read →

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